24/7 emergency plumbing in Shakopee, MN
Emergency Plumber in Shakopee, MN: Open 24/7
A licensed plumber will head your way as quickly as possible.
Licensed and insured plumbers. Charli’s emergency line serves Shakopee 24 hours a day, every day of the year, including holidays.
Shakopee splits water and sewer between two separate organizations, and only one publishes an after-hours phone number, 952-445-1411, while the other takes water reports through an online form instead. For plumbing inside your Shakopee home, call Charli’s Emergency Plumbing at 952-521-0880, any hour, day or night.
Plumbing emergency in Shakopee right now? Do this first
Water and sewer are two different phone calls in Shakopee, but plumbing inside your home is always one number: 952-521-0880, any hour, day or night.
A burst pipe in a Shakopee home does not care which city department handles what outside your walls. Shut off the water first: close the fixture shutoff if there is one, or the main valve, usually in the basement near the water meter on the side facing the street. Then call Charli’s at 952-521-0880. We are open 24/7.
The full sequence:
Stop the water.
Fixture shutoff first. If that fails or you cannot find it, close the main valve. In most Minnesota homes it sits in the basement, near the water meter, on the side facing the street.
If the water heater is the source, turn it off.
Gas models: turn the control to OFF. Electric: flip its breaker.
Stay safe around electricity.
If water is reaching outlets, cords, or the panel area, cut power to that part of the house at the breaker, but only if you can reach it without standing in water.
Do not add water to a backup.
If a drain or toilet is backing up, stop running water anywhere in the house until it clears.
Call 952-521-0880.
Call now, or can it wait until morning?
Call now
Call now for a burst or frozen pipe, a sewer backup, no water at all, a tank leaking from the body of the water heater, a dead sump pump with water rising, or any flooding you cannot stop.
Can wait until morning
A slow drain, a dripping faucet, a running toilet you can shut off at its valve, or a noisy water heater that is not leaking can usually wait for daylight.
Not sure which you have? Call, and if it can safely wait until morning, we will say so.
Emergency plumbing services in Shakopee
When you need an emergency plumber in Shakopee, MN, one call covers the things that cannot wait, regardless of which city department handles what happens outside your walls:
Who handles what: water versus sewer in Shakopee
Shakopee splits water and sewer between two different organizations. Shakopee Public Utilities handles water at 952-445-1988, business hours only, with no after-hours phone number, only an online outage form. City of Shakopee Public Works handles sewer at 952-233-9550, or 952-445-1411 after hours through Scott County dispatch.
The two organizations bill together, which is likely the source of most confusion. Shakopee Public Utilities sends one combined statement for both water and sewer, but SPU does not own or maintain the sewer system. The City of Shakopee owns and operates the sanitary sewer collection system. SPU only handles the billing for it.
Water: Shakopee Public Utilities (SPU)
| Situation | Who to call |
|---|---|
| Your home’s plumbing: pipes, fixtures, water heater, sump pump, or your water service line up to SPU’s main | Charli’s, any hour: Call Now: 952-521-0880 |
| A water issue during business hours (Monday, Tuesday, and Thursday 7:00 a.m. to 4:30 p.m. Wednesday 7:00 a.m. to 5:00 p.m. Friday 7:00 a.m. to 11:00 a.m.) | Shakopee Public Utilities, 952-445-1988 |
| A water issue evenings, weekends, or holidays | SPU publishes no after-hours phone number. Its own site directs residents to the "Report an Outage" form, which routes to SPU’s dispatch or after-hours service. |
Yours. From the house to where your city draws the line.
The city’s. The main, out in the street.
SPU draws its own line for water responsibility: "the homeowner’s responsibility for the water service line is everything in the home out to and including the connection to the water main out in the street," in SPU’s words. If that line leaks or breaks, SPU states the repair expense is the homeowner’s.
Sewer: City of Shakopee Public Works
| Situation | Who to call |
|---|---|
| Your home’s plumbing: the sewer service line from your house to the City’s main | Charli’s, any hour: Call Now: 952-521-0880 |
| A sewer backup during business hours (the department page says 7:00 a.m. to 3:00 p.m. The sanitary sewer page on the same city site says 6:30 a.m. to 2:30 p.m.) | City of Shakopee Public Works, 952-233-9550 |
| A sewer backup, or a water main break, after hours | 952-445-1411, Scott County Sheriff’s non-emergency dispatch. The City’s own after-hours page groups water main breaks under this number too, even though water is SPU’s, not the City’s. |
Property owners are responsible for the maintenance, repair, and cleaning of the service line from the house to the city main line, in the City’s own words. The City’s own side of the job: jetting, manhole maintenance and repair, sewer pipe repair, lift station maintenance, and televising.
If you are standing in water in Shakopee at 2 a.m. and are not sure which department to call, 952-445-1411 is the number the city itself publishes for after-hours emergencies, water main breaks included. Save it next to 952-521-0880.
See the full South Metro directory for how the other nine cities handle it, each in that city’s own words.
Open 24 hours a day, every day of the year. Call 952-521-0880.
Plumbing in Shakopee homes
The median Shakopee home was built in 1999, according to US Census data. That makes the typical Shakopee house a late-1990s build, old enough that original shutoff valves and supply lines have earned a little suspicion.
Winter is still the stress test. Pipes in garages, rim joists, and other uninsulated spaces are the ones most at risk.
Shakopee Public Utilities operates its own wells with no treatment plant at all. Iron and manganese levels are naturally low enough that SPU treats the water as it comes out of the ground. SPU’s own description is blunt about the tradeoff: Shakopee has hard water, and softening it at a municipal scale would be expensive to build and maintain. If your fixtures are chalky or your water heater is scaling up faster than it should, that is likely why.
Areas of Shakopee we cover
All of Shakopee, all hours: Southbridge, Windermere, and Prairie Bend, and every street in between. We also serve neighboring Eden Prairie and Prior Lake.
Shakopee emergency plumbing FAQ
Are you open 24/7 in Shakopee?
Yes. Charli’s emergency line serves Shakopee 24 hours a day, every day of the year, including holidays. Call 952-521-0880 whenever the problem starts.
How fast can you reach Shakopee?
A licensed plumber will head your way as quickly as possible, any hour. Timing depends on distance, weather, and how many emergencies are already running. The person you speak with on the call gives you an honest picture for your address.
Why are there two phone numbers for water and sewer in Shakopee?
Shakopee splits the two. Shakopee Public Utilities handles water at 952-445-1988, business hours only, with no after-hours line. City of Shakopee Public Works handles sewer at 952-233-9550, or 952-445-1411 after hours, which is Scott County’s dispatch line, not 911.
My water main looks broken at night. Who do I call?
The City of Shakopee’s own after-hours emergency page lists water main breaks under 952-445-1411, the same number used for sewer backups, even though Shakopee Public Utilities normally handles water. For plumbing inside your home at any hour, call Charli’s at 952-521-0880.
Water where it should not be? Call us any hour.
24 Hours a Day - 7 Days a Week, we fix your pipes without a gripe! Serving Shakopee and all of Scott County.